Konsument Europa is hiring a Legal Advisor

Konsument Europa is part of the Swedish Consumer Agency and the European Consumer Centres Network (ECC) with offices in 29 European countries.

Our main mission is to provide legal advice and mediate between consumers and businesses when problems arise in cross-border trade.

About the job

As a legal advisor at Konsument Europa, you will respond to consumer inquiries and handle cases. The job involves daily contact with consumers, businesses, and our sister offices in Europe. English is the working language within the European network that Konsument Europa is part of.

Examples of tasks:

Legal advice to consumers based on appropriate legislation, primarily in writing but sometimes also by phone.
Assisting consumers with mediation when they have engaged in cross-border trade within the EU.
Case handling and contact with businesses and sister offices in Europe.
Collaboration with other units within the Swedish Consumer Agency.
Monitoring the external environment, managing media contacts, and development work may be part of your tasks.
Other tasks as required within the authority.

Are you the one we are looking for?

You have a current law degree with a focus on business law and an excellent ability to express yourself both verbally and in writing in English and Swedish. You have experience in case handling, legal advice, and mediation. You also have good knowledge of consumer issues and consumer rights within the EU. Experience in GDPR-related matters is an advantage.

We expect you to have commitment and a willingness to solve problems. You want to help others and have a strong service mindset. You are very good at collaborating but can also work independently. You are efficient, structured, take responsibility, and drive your tasks forward with good judgment. You have a good ability to absorb new knowledge and adapt to new tasks, and you are good at communicating both in writing and verbally.

Our workplace

We trust each other's abilities. We learn and develop together in a humble and caring work environment. You are welcome to explore new ways in your work.

Our values of courage, utility, and care are important to us. We value our diversity, which enriches our operations. If you want to work in an authority where we collectively take responsibility for operations, development, and collaboration – then you will thrive with us!

We have flexible working hours, and depending on the operational conditions, you have the opportunity to work partially remotely. You will receive a thoughtful introduction and have good opportunities for professional development. Of course, we offer wellness time and wellness benefits.

About the employment

Fixed-term employment, lasting until 2025-12-31 at the latest. The place of work is Karlstad. Start date according to agreement. Travel in the job may occur.

Want to know more?

Read more about us at the Swedish Consumer Agency here (https://www.konsumentverket.se/). More information about the position can be obtained from unit manager Karoline Sjölander. Union representatives are Anna Gunnarsson for Saco and Maria Lindstedt for OFR. You can reach all of them by calling our switchboard at 0771-42 33 00.